Frequently Asked Questions Accounts & Authentication How can my family connect to the network? How can my family, partner or collaborator login to IAS services? How do I access/update my Community of Scholars (CoS) information? I cannot reset my password through UpdateMe Is MathJax supported? Can I use MathJax on my website? Calendar & Seminars How do I add CSDM or School of Math Seminars ical feeds to an Android device? How do I add CSDM or School of Math Seminars iCal feeds to Google Calendar? How do I add CSDM or School of Math Seminars iCal feeds to my devices? How do I add CSDM or School of Math Seminars ical feeds to my iPhone/iPad? How do I import the School of Math calendar into my Google Calendar? Duo Security How do I add or manage my Duo devices? How do I set up Duo on a new phone How do I set up Duo using a secure key? I don't want to (or am unable to) use my phone. How do I set up two-factor (2FA) multi-factor (MFA) authentication? Email - General How can I tell if an email is a phishing scheme or legitimate? How do I add an email address to the Proofpoint safe senders list? How do I attach a file to an e-mail message? How do I change my Reply-to address in pine? How do I compose an email in a different language? How do I configure Gmail to send email messages from my IAS Account How do I create sub-folders (nested folders) in Thunderbird? How do I decode a base 64 encoded 'attachment' that is embedded in a mail message? How do I open up an e-mail attachment with a .max extension? How do I set my backspace key? How do I start Firefox or Thunderbird when it is stating that my 'profile is in use'? How to Configure Email Forwarding How to configure the Institute's Address Book to work with your email client IAS Spam Tagging Service Email - Office 365 No content available. Email - Zimbra How do I attach a file to an e-mail message? How do I configure my email client from Housing? How do I create a vacation message using the Zimbra Webmail Client? How do I let people who email me know that I'll be on vacation? How do I search messages in the Zimbra Webmail Client? How do I setup my account to forward mail to another location, but keep a copy of the message here too? How do I view my IAS Email using (al)pine? How do I view my IMAP folders in (al)pine? How to configure Apple Calendar to access your IAS Email calendar How to configure Apple Contacts to access your IAS Email contacts How to Configure Apple Mail to access IAS Email How to Configure Email Forwarding How to Configure Mozilla Thunderbird to access IAS Email How to configure your Android device to access your IAS email How to configure your Apple iPad or iPhone to access your IAS mailbox How to configure your Apple iPad or iPhone to access your IAS mailbox via IMAP How to export and download a copy of your Institute mailbox How to set an Out of Office/Vacation message using IAS Webmail (Zimbra) How to setup email forwarding using IAS Webmail (Zimbra) How to setup email forwarding using the IAS Webmail portal IAS Email (Zimbra) Is there a way to filter my incoming email to remove junk-email or spam? File Management & Storage Dropbox isn't syncing my files. How do I sync my Dropbox folder? How do I attach a file to an e-mail message? How do I create a PDF (Adobe Acrobat) file from a dvi or PostScript file? How do I determine the filetype of an unknown file? How do I retrieve lost or deleted files? How to map network drives IAS Office How do I contact Facilities about an issue with my office? How do I turn on the UPS device in my office? How to use the thermostat in my IAS office? macOS How do I copy files from the Mathematics Network to another location, ftp doesn't seem to work. How to configure Apple Calendar to access your IAS Email calendar How to configure Apple Contacts to access your IAS Email contacts How to Configure Apple Mail to access IAS Email How to Configure Email Forwarding How to configure your Apple iPad or iPhone to access your IAS mailbox How to configure your Apple iPad or iPhone to access your IAS mailbox via IMAP How to install a network printer on your Mac OS X computer Microsoft Windows How do I copy files from the Mathematics Network to another location, ftp doesn't seem to work. How do I open a file that is in MacBinary format on a Windows or Unix machine? How to Map a Network Drive in Windows Why is my application is not starting up on Windows? Misc Dropbox isn't syncing my files. How do I sync my Dropbox folder? How do I create a PDF (Adobe Acrobat) file from a dvi or PostScript file? How do I register for a Princeton NetId? Where can I view past seminars that were recorded? Network & Connectivity A word about eduroam How do I access Princeton University Library resources? How do I configure WPAD? How do I connect my laptop to eduroam? It's not working How do I connect my laptop to the network? How do I connect to Eduroam after changing my password? (iPhone) How do I copy files from the Mathematics Network to another location, ftp doesn't seem to work. How do I create an ssh tunnel from my laptop to my workstation? How do I run jupyter remotely from my workstation? How to Map a Network Drive in Windows Printing How do I add a printer on Ubuntu? How do I check the status of my print job? How do I find out where my printouts are going to? or Nothing is printing How do I print a PDF that opens within a web browser (i.e. Mozilla, Firefox)? How do I print directly to a printer on the fourth floor of Fuld? How do I print from pine? How do I print multiple pages per sheet? How do I print my webpage containing foreign characters? When I print it, it comes out garbled. How do I set/change my default printer? How to install a network printer on your Mac OS X computer Why does my PDF print strange from my browser? Remote Access & SSH How do I access IAS resources from off-campus? How do I connect to the School of Math servers via ssh? How do I create an ssh tunnel from my laptop to my workstation? How do I run jupyter remotely from my laptop? How do I run jupyter remotely from my workstation? Is MathJax supported? Can I use MathJax on my website? Software Applications Is MathJax supported? Can I use MathJax on my website? TeX / LaTeX How do I access newer TeXLive packages? How do I create a PDF (Adobe Acrobat) file from a dvi or PostScript file? How do I enable synctex? How do I get Inverse Search and Forward Search working in Kile? How do I load Auctex in Xemacs? How do I request an Overleaf account? How do I restore the side bar in xdvi? Is there an Institute Letterhead that I can use? LyX is not finding packages TeX help Texmaker and TexStudio is not finding packages TeXworks is not finding packages Where can I put local latex style files and packages? Unix/Linux Desktop Computer How can I lock my screen? When I click on the lock button, nothing happens. How can I show my desktop in Gnome 3? How can I type accents with my keyboard? How can I type in other languages? How do I add a printer on Ubuntu? How do I change my desktop environment? How do I change my Keyboard to a different language? How do I change my shell? How do I change my system's default language? How do I copy files from the Mathematics Network to another location, ftp doesn't seem to work. How do I create an ssh tunnel from my laptop to my workstation? How do I determine the filetype of an unknown file? How do I get more information on how to use a command/application? How do I kill a hung process? How do I make an archive of many files or a directory? How do I mount a floppy or CD-ROM? How do I mount my usb key? How do I open a file that is in MacBinary format on a Windows or Unix machine? How do I print multiple pages per sheet? How do I retrieve lost or deleted files? How do I run jupyter remotely from my workstation? How do I set my backspace key? How do I switch the Ctrl and CapsLock keys on my keyboard? How do I view files on my USB storage media? I get the error message 'You are not running a GNOME compliant window manager' whenever I log in. Logging into Member Office Computers What do I do if my screen freezes while viewing a PDF in Mozilla Firefox? What do I do if my screen is frozen? When I minimize windows they disappear? or There are no applications in my toolbar. Why can't I login to my workstation? Web Browser How can view other languages in my browser? How do I access Princeton University Library resources? How do I configure WPAD? How do I print a PDF that opens within a web browser (i.e. Mozilla, Firefox)? How do I print my webpage containing foreign characters? When I print it, it comes out garbled. How do I start Firefox or Thunderbird when it is stating that my 'profile is in use'? How do I transfer my Firefox Bookmarks to my workstation? I get the message 'Firefox is already running, but not responding. To open a new window, you must first close the existing Firefox process, or restart your system' In Adobe Acrobat or acroread, when I click on a link in a PDF file I get the error: 'Web Browser has not been specified. Do you want to configure the Weblink Preferences?' Is MathJax supported? Can I use MathJax on my website? What do I do if my screen freezes while viewing a PDF in Mozilla Firefox? When I click on a link in Thunderbird, I get the error: 'Error: The browser specified in Preferences - Preferred Applications does not exist' Why does my PDF print strange from my browser? Why isn't my Firefox or Mozilla starting up? Using Personal Computing Equipment How do I use my own desktop or laptop computer at the Institute?