Wireless Resources

Connection

"I connected to eduroam, but the connection is inconsistent and will drop."

Issue:

Your device is likely trying to switch between eduroam and the IAS Wi-Fi.

Solution:

Go into your devices Wi-Fi settings and forget the network named IAS.

"My Windows 10 laptop cannot stay connected to the wireless network in my apartment but I have no problems on campus or at the coffee shop"

Issue:

There is a known driver compatibility issue between the latest Intel drivers and the latest wireless access points that IAS has been installing. The behavior is that the device gets an IP address but cannot access web pages or other network resources for long periods of time.

Solution:

The problem is with how the VHT Mode settings are processed. By switching the HT Mode from VHT to HT, the device is able to stay connected on the IAS's wireless networks. The device will continue to use its 802.11ac radio with its benefits.

Recommended Settings for 802.11n Connectivity

changing the HT Mode
  1. Right-click on the Start Menu icon in the bottom left corner.
  2. Click Device Manager.
  3. Expand the Network adapters entry.
  4. Right-click the wireless adapter and click Properties.
  5. Click the Advanced tab to configure the advanced settings.
  6. Select HT Mode and change the Value to HT Mode.

"I have updated my iPhone to 15.X or my MacBook to Monterey and now my wireless drops a lot. "

Issue:

Apple added security features and a power savings mode that produce wireless drops.

Solution:

iPhone
IP Address Tracking

  1. Open the Settings app.

  2. Navigate to Wi-Fi and click on the info icon next to your wireless network.

  3. Scroll down and disable Limit IP Address Tracking.

private wi-fi Address

  1. Open the Settings app.

  2. Navigate to Wi-Fi and click on the info icon next to your wireless network.

  3. Scroll down and disable Private Wi-Fi Address

MacBook
  1. Click on the Apple menu and navigate to System Preferences > Battery > Power Adapter.
  2. Disable Prevent computer from sleeping automatically when the display is off.
  3. Enable Wake for network access.

If you are still experiencing wireless networking drops, try the following steps: Fixing Wi-Fi macOS Monterey/Big Sur issues on M1 MacBook Air/Pro

"My Sonos says it cannot connect"

Solution:

  1. Register the MAC addresses (there will be two) of the Sonos device in updateme.ias.edu.

  2. Using an ethernet cable, connect the Sonos to an ethernet (wired) connection on your computer. The computer must be connected to the SSID = IAS.
  3. Connect the tablet or phone with the Sonos app to SSID = IAS.
  4. Follow the directions for Standard setup on the Sonos app.

 

Registration

 

 

"When does my guest registration end?"

Answer:

Guest registrations ends at 3AM two weeks after the registration is done through ibportal.ias.edu.

"I cannot get to the registration page or ibportal.ias.edu on my Apple device."

Issue:

Apple made a change to its onboarding mechanism starting with macOS Mojave. We have seen this issue with iPhones as well.

Solution:

Please visit captive.apple.com.

Other

"How can I remote into my computer in my apartment when the IP address keeps changing?"

Answer:

This can be accomplished with Dynamic Domain Name Services (DyDNS or DDNS). For more information on how this works at IAS, please visit this IAS page: Dynamic DNS.

"How can I get my Nintendo Switch to play multi-player?"

Issue:

Due to a Nintendo Switch requirement for a NAT type of D,  the multi-gaming feature will not work at IAS.   

Solution:

Network Administration has workaround to deal with the limitation of the Nintendo Switch.

  1. Email network@ias.edu with:
  2. Network Administration will create a special rule to allow the multi-player functionality.