Wireless Resources

Wireless Resources

"I cannot get to the registration page or ibportal.ias.edu on my Apple device."

The Issue:

Apple made a change to its onboarding mechanism starting in Mojave. We have seen this issue with iPhones as well.

The Solution:

Go to http://captive.apple.com

"When does my guest registration end?"

Answer:

Guest registrations ends at 3AM two weeks after the registration done through https://ibportal.ias.edu.

"How can I remote into my computer in my apartment when the IP address keeps changing?"

This can be accomplished with something called Dynamic Domain Name Services (DyDNS or DDNS). For more information on how it works at IAS, go to https://www.ias.edu/ddns

"My Windows 10 laptop cannot stay connected to the wireless network in my apartment but I have no problems on campus or at the coffee shop"

The Issue:

There is a known driver compatibility issue between the latest Intel drivers and the latest wireless access points that IAS has been installing. The behavior is that the device gets an IP address but cannot access web pages or other network resources for long periods of time.

The Solution:

The problem is with how the VHT mode settings are processed. By switching the "HT Mode" from VHT to HT, the device is able to stay connected on the IAS's wireless networks. The device will continue to use its 802.11ac radio with its benefits.

https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html

How to change the "HT Mode"
  1. Go to Desktop mode.
  2. Right-click Start in the bottom left corner.
  3. Click Device Manager.
  4. Click the > sign to expand the Network adapters entry.
  5. Right-click the wireless adapter and click Properties.
  6. Click the Advanced tab to configure the advanced settings.
  7. Select HT Mode and change the Value to HT Mode

"My Sonos says it cannot connect"

  1. Register the mac addresses (there will be two) of the Sonos device in https://updateme.ias.edu
  2. Using a cable, connect the Sonos to an ethernet (wired) connection on your computer. The computer must be connected to the SSID = IAS
  3. Connect the tablet or phone with the Sonos app to SSID = IAS
  4. Follow the directions for Standard setup on the Sonos app

"How can I get my Nintendo Switch to play multi-player?"

The Issue:

Due to a Nintendo Switch requirement for a NAT type of D,  the multi-gaming feature will not work at IAS.   

The Solution:

Network Administration has workaround to deal with the limitation of the Nintendo Switch.

  1. Email network@ias.edu your name, the mac address of the Nintendo Switch, and the last day of your visit. https://en-americas-support.nintendo.com/app/answers/detail/a_id/22397/~/how-to-find-a-nintendo-switch-consoles-mac-address
  2. Network Administration will create a special rule to allow the multi-player functionality.