Email F.A.Q

Zimbra Webmail is designed to work within an internet browser. Follow the instructions below to access your Institute mailbox.

  1. Open an internet browser window (e.g. Microsoft Internet Explorer, Mozilla Firefox, Safari, etc.).
  2. Enter the...

An email signature is a block of text that is automatically inserted at the end of outgoing email messages. Typically, email signatures are used to provide the email recipient with your contact information or other relevant details (name, email address, office phone number, website URL, etc.). This page provides instructions on how to set up & manage email signatures in Microsoft Outlook.

With the proliferation of spam and phishing emails, you may need to be able to send a copy of an email in its original form. The instructions below explain how to do that for some of the most popular email clients used by ITG clients. These...

You can designate another person to receive and respond to your email messages and meeting requests on your behalf by adding them as a delegate. There are three levels of access you can assign to a delegate:

  • Read: Allows the delegate to open and...


You can create a message that automatically replies to people who send you messages when you are out of the office. The auto-reply message is sent to each recipient only once in a specified interval of days regardless of how many messages that...

What is a Shared Mailbox?

A Shared Mailbox is a mailbox that allows multiple users to read and send messages. Shared Mailboxes are typically email addresses that are used as a centralized point of contact (for example: a Human Resources...

What are Mail Rules?

Mail rules, also known as email filters, are used to automatically perform a set of actions on incoming and outgoing email messages, the actions are executed when a specified set of criteria is met. Mail Rules let you filter...

What is a Persona?

Zimbra comes equipped with a Persona feature, a Zimbra Persona allows you to create a separate email identity to manage different types of emails. For example, you can create a business persona for your business email and a...