ITG Help & Support

ITG Computing Support

Welcome to the Information Technology Group (ITG) Help Desk!

We assist members of the Institute community in finding solutions — general or complex — to computing questions. The Information Technology Group services the computing needs of Members, Visitors, Research Staff, Faculty, and Employees of the following IAS divisions:

  • School of Historical Studies
  • School of Social Science
  • Administrative Offices (non-school related)
  • H/S and M/N Libraries
  • Special Programs under the Director's Office

If you are affiliated with the Institute through one of these divisions, the information provided by the Information Technology Group is pertinent to your computing situation.

Please take a moment to familiarize yourself with the many technology resources and services available to you. The links found on this page will help you to learn more about these in more detail.

 

Featured Support Items

SLACK Fundamentals and Additional Information

Leaving the Institute - What you need to know

Learn how to pack your e-mails to take with you.

Zimbra Email Basics (A short video)

Information about ITG Support during the COVID-19 pandemic

Multi-Factor Authentication at the IAS (Configuration and Usage)

Working from Your Own Computing Devices

How to change IAS password from off-campus

IAS Email Continuity Service

How to have Firefox use Adobe Acrobat as a default for PDF Documents

Applications for Scholars

Connecting to IAS Email

Internet access in IAS housing

Getting Started at IAS

Getting connected to the IAS wireless network