Remote Assistance for Mac and Windows IAS-provided office machines
Did you know that ITG staff can offer you real-time help on a problem with your IAS-provided office computer? And they don't even have to be in your office.
With remote assistance, an ITG staff can connect to your office computer then see, control and interact with it as if it is right in front of them. This remote assistance capability is a time-saving troubleshooting component which is available to both Mac and Windows users. When it comes to fixing a computer problem or when in need of assistance on how to do certain things on the IAS machine, an ITG staff can quickly and easily assist you remotely.