faq

If you have purchased a new phone with the same number as your old phone, you can reactivate your device using these steps.

1. Log into updateme.ias.edu with the old phone and the Duo app (push or passcode) (If you no longer have the old device, or...

The IAS provided computer in your IAS office is connected to a UPS device so that the computer, monitor, and your data is protected from temporary blackouts, brownouts, overvoltages and transient surges in the area. 

In the event of a prolonged...

Note: Attempting to map a drive off-campus requires you to first establish a VPN connection.  Click Here, for VPN instructions.

1.  Press Win?+?E to open the File Explorer window.
2.  Choose This PC from the left side of the window.
3.  Click C...

Unfortunately, there is an issue with importing seminars iCal feeds from https://www.ias.edu/math/ on iPhones or iPads due to some bug. (Ex. The dates are showing up incorrectly for seminars.) Listed below are ways to add the seminars iCal feeds.

...

You have two options for configuring (al)PINE to connect to your Zimbra IMAP folders.

Option 1: Edit the .pinerc file in your home directory:

1. ssh into ssh.math.ias.edu
2. Use your preferred editor to open .pinerc (e.g. vi, nano, etc.).
3. Searc...

We have two wireless networks here at the Institute - one is encrypted (eduroam) and the other is not (IAS). 1. Log into updateme.ias.edu with your IAS username and password. 2. Click on the "Register Accounts" button. 3. Click on the...

For some reason using the built in PDF viewer of browsers when printing may result in texts getting cut off, not being printed at all, or is printed in awkward sections of the paper.
The main solution we are proposing for now is to disable the built...

In order to login to OpenVPN, you will need to use Duo multi-factor authentication. Duo may also be used if Computing Staff needs to verify who you are for remote assistance.

https://www.ias.edu/mfa

MFA requires a smart phone or tablet....

If you want to access IAS resources from off-campus, you will need to use VPN.

Client Tool

You can install a client-based tool called OpenVPN.

https://www.ias.edu/openvpn-installation-guide

Note: As of September 8, 2019, In order to use...

Are you using your home institution Eduroam or IAS Eduroam?

If you are using your home institution Eduroam, check your credentials. If you are still having issues, please contact your home institution for assistance. Perhaps there is a problem...